At the time of Registration, a quote will be provided based on estimated number of participants.
Confirmation of participant numbers must be received not later than 21 days prior to the program date.
Program charges are based on the confirmed participant numbers and may not be reduced within 21 days.
No refund will be made for participants who do not attend the program. No post-program services will be provided to those who failed to attend.
Confirmed participant numbers may be increased, at the discretion of TYP, based on available capacity. Increased numbers will be invoiced at the time of notification and acceptance.
Participant substitution is permitted at any time prior to the course commencement.
An invoice will be issued 21 days prior to the program date.
All invoices must be paid within 14 days of issue.
No services will be provided if an invoice remains outstanding.
Cancellation by Customer
Cancellations by the customer, after Registration, but more than 21 days before the program date, will incur a 10% administrative service charge.
Cancellation by the customer, between 21 and 15 days prior to the program date, will attract a 75% refund of the total program cost.
Cancellation by the customer, between 14 and 8 days prior to the program date will attract a 40% refund of the total program cost.
Cancellation by the customer, between 7 and 3 days prior to the program date will attract a 20% refund of the total program cost, which will be provided in the form of a credit towards future programs.
Cancellation by the customer 48 hours or less, prior to the program date, attracts no refund.
Any third party costs, such as transport or facility hire costs, incurred by TYP for a cancelled service, and not subject to a refund by the third party supplier, shall be borne by the customer, at cost.
Cancellation by The Youth Partnership
If it is necessary for TYP to cancel a program at any time, an alternate date will be offered to the customer with a 10% discount on the total program cost.
If a suitable alternate date is not available, a full refund will be provided to the customer.
Fees for services are set annually and are displayed in the current Fee Schedule.